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What is RH Jewelers return and exchange policy?
- If for any reason you are not completely satisfied, simply follow our refund policy guidelines.
- Please provide supporting images related to your claim
- All returns and exchanges may be subject to review.
- For any return or exchange, or to request assistance, please contact our Customer Support team at contactus@rhjewelers.com
What if I received an incorrect Item?
- Please inspect your order upon delivery and notify us immediately if you receive an incorrect item.
- A prepaid return shipping label will be provided
- A full refund, including original shipping costs, will be issued once the return is inspected and approved
- In the rare case of a listing error, we reserve the right to cancel the order and issue a full refund.
What is RH Jewelers Shipping and Processing?
- Processing time: Returned items may take up to 10 business days to be processed at our warehouse.
- We are not responsible for lost or stolen packages once they are in the hands of the shipping carrier.
- Tracking numbers will be provided via email once your order is shipped.
- Customers are responsible for monitoring delivery status and ensuring the correct shipping address is provided.
- If an incorrect address results in a returned package, the buyer is responsible for all reshipping costs.
International Shipping: At this time, we do not offer international shipping.